Landys Chemist Reviews

4.8 Rating 2,958 Reviews

97 %

of reviewers recommend Landys Chemist

4.8

Based on 2,958 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Landys Chemist:

Landys Chemist provides for all your wellness needs. We offer a wide range of products designed to tackle everyday concerns and help you live your best life.

We deliver globally and, as a family business, try to ensure all our customers experience a really high quality service. To assist with that we answer emails 365 days a year and are also available on the phone if you ever need to speak to a real person. Our expert team of wellness specialists are always on hand to provide support and advice on products if needed.

Landys Chemist is a leading UK Pharmacy business. In 2021 and again in 2023 we were awarded the prestigious C&D Indepedant pharmacy of the year award. We are also a sustainability champion; winning the 2022 Pharmacy Business Awards sustainable pharmacy of the year award. We are proud to recycle 95% of our waste and also operate a plastic free operation.

On a local level we are always working hard to support our community. Whether it's our partnership with local foodbanks, our free delivery service for disabled, less mobile and vulnerable patients or our free advice clinics in store, we are always seeking ways to support and help our local community thrive.

You can trust Landys Chemist for all your wellness needs.

Visit Website

Phone:

02084555464

Email:

info@landyschemist.com

Location:

1189-1191 Finchley Road,
1189-1191 Finchley Road
London Borough of Barnet
NW11 0AA

Landys Chemist 5 star review on 28th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hallo kann keine Bewertungen geben,da ich da meine erste Bestellung nicht bekommen habe .Und der Vorgang von Deutschland Wochen gedauert hat und viel telefoniererei”

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Posted 2 months ago

“Poor service after a parcel never arrived . Asked for a refund and purchased form a nearby health shop .”

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Posted 3 months ago

“I did not recieve my purchase although royal mail said it was delivered please advise”

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Posted 4 months ago

“I ordered Bath Oil as a gift. To date this has not been delivered. It's been to Chester, Portmadog and Midlands numerous time but had not yet been delivered to Stratford upon Avon.”

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Posted 5 months ago

“Cancelled order only after I've called to chase overdue delivery. Was first told there was a mixup at the warehouse. Then told out of stock. Then refund of payment and asked to reorder after 2 weeks”

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Posted 5 months ago

“I am utterly disappointed with my purchases, , I ordered fish oil that labeled as joint and heart function, unfortunately, when I recieved my order , it was heart vision and brain function, I was told that the label should have been changed, i was given the option to get refund , i am a ill lady and cant make trips to post office , the barcode is different fir the pterodactyl i ordered, I just didn't receive, whst I ordered”

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Posted 8 months ago

“One of the worst and most annoying companies I have ever dealt with.”

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Posted 8 months ago

Thank you for taking the time to share your feedback about your experience with Landys Chemist. We genuinely appreciate customers like yourself who provide valuable insights into our services. Firstly, we would like to apologize for any inconvenience or frustration you encountered while dealing with us. We understand that being referred to as one of the worst and most annoying companies is concerning, and we genuinely want to address the issues you faced. To improve our services, we would be grateful if you could kindly elaborate on the specific issues you encountered during your interaction with Landys Chemist. Your feedback will play a crucial role in helping us enhance our processes and rectify any shortcomings. Please let us know how we can make things right and provide you with a better experience. Once again, we sincerely apologize for any inconvenience caused, and we thank you for bringing these concerns to our attention. Rest assured, we are committed to delivering the best possible service to our valued customers. Kind regards, Landys Chemist

Posted 8 months ago

“I didn’t receive the item the picture shows they left it outside my front door but by the time I came home it was not there”

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Posted 8 months ago

“Never arrived.”

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Posted 9 months ago

“I found the perfect face cleanser after looking at the ingredients list online, however when it arrived the ingredients were totally different. When I spoke to them, they said "oh yeah the ingredients have changed and we can't get the other one anymore" so be careful as they don't seem to update ingredients lists.”

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Posted 1 year ago

“Wrong item sent so I can't leave a review as I still haven't received my order”

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Posted 2 years ago

“To date still not received this product. I have had three emails from Royal Mail advising on delivery and three emails apologising for a redirection. Very poor!”

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Posted 2 years ago

“I have not had a good experience as my package has not been yet delivered poor service”

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Posted 2 years ago

“There is one item missing from my online order.”

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Posted 3 years ago

“Is this a joke? It's been over two weeks and I still haven't received the product!”

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Posted 4 years ago

“Advertise a free phone no please.”

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Posted 4 years ago

“I have purchased 2 items, one of them was a Bioderma Sun Mist SPF50. I've received the items, delivery was OK, and when I have opened the product I have noticed that the spray cap of the mist bottle was faulty. I have emailed them within 15 min of receiving the parcel. A lady by the name of Mihaela replied to my email asking for pictures which I sent straight away. Since, nobody contacted me to let me to offer an exchange or refund. This was 18 days ago. I am very disappointed, I have a bottle witch I cannot use. And the customer service is definitely lacking professionalism.”

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Posted 4 years ago

“Product had hard pieces of debris inside of it. Unfit to be consumed. Have asked for a full refund.”

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Posted 4 years ago

“Let down at last minute as package got lost don’t buy from this chemist landys”

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Posted 6 years ago

“Ordered Oppo large truss on fitting it was wrong size for me .Telephoned to ask if I could exchange for a medium and was told that is fine. Returned truss by signed for 1st class post on Saturday which you received on Monday. Phoned on Wednesday for update assured it had been sent on Tuesday and would be with me by Friday/Saturday did not arrive. Phoned on the Monday and told it must be lost in the post. Requested a refund which was done immediately. No truss ever arrived obviously never sent. Ordered from Amazon received next day £1 more expensive shoud have purchased there in the first place”

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Posted 6 years ago

Landys Chemist is rated 4.8 based on 2,958 reviews