Landys Chemist Reviews

4.8 Rating 3,082 Reviews

97 %

of reviewers recommend Landys Chemist

4.8

Based on 3,082 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Landys Chemist:

Landys Chemist provides for all your wellness needs. We offer a wide range of products designed to tackle everyday concerns and help you live your best life.

We deliver globally and, as a family business, try to ensure all our customers experience a really high quality service. To assist with that we answer emails 365 days a year and are also available on the phone if you ever need to speak to a real person. Our expert team of wellness specialists are always on hand to provide support and advice on products if needed.

Landys Chemist is a leading UK Pharmacy business. In 2021 and again in 2023 we were awarded the prestigious C&D Indepedant pharmacy of the year award. We are also a sustainability champion; winning the 2022 Pharmacy Business Awards sustainable pharmacy of the year award. We are proud to recycle 95% of our waste and also operate a plastic free operation.

On a local level we are always working hard to support our community. Whether it's our partnership with local foodbanks, our free delivery service for disabled, less mobile and vulnerable patients or our free advice clinics in store, we are always seeking ways to support and help our local community thrive.

You can trust Landys Chemist for all your wellness needs.

Visit Website

Phone:

02084555464

Email:

info@landyschemist.com

Location:

1189-1191 Finchley Road,
1189-1191 Finchley Road
London Borough of Barnet
NW11 0AA

Landys Chemist 5 star review on 5th September 2025

Anonymous

Anonymous // 01/01/2019

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“Happy with my purchase...fast delivery..glad to deal with you”

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Posted 9 years ago

“I ordered the products last Friday and I still have not revived it. I live in Spain and international postage normally takes 3-4 days. I didn't get a tracking number to follow where the package is either. I need to start an important treatment and this product I ordered is key in that treatment. A tracking number would have helped a lot or an indication to how long it would take to receive it.”

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Posted 9 years ago

“Excellent prompt service will use again”

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Posted 9 years ago

“Although they sent the wrong product they were very apologetic and exchanged the goods immediately at no cost to me.”

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Posted 9 years ago

“Good price and very quick delivery”

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Posted 9 years ago

“The products I needed were in stock, I was kept informed of each stage of the order and it was delivered within 3 days.”

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Posted 9 years ago

“Good price, delivered what I ordered quickly”

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Posted 9 years ago

“despatch was slow, from ordering to receiving items, took 7 working days”

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Posted 9 years ago

“Pro tip service and reasonable prices”

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Posted 9 years ago

“Competitively priced, always have what I want in stock, good delivery service. No complaints”

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Posted 9 years ago

“Quick and efficient”

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Posted 9 years ago

“Delivery was prompt, brush was just right and price extremely good.”

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Posted 9 years ago

“Reply was prompt”

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Posted 9 years ago

“Fast delivery.”

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Posted 9 years ago

“Zero customer interaction. I received an email from Royal Mail telling me that they had been unable to deliver my parcel, however on the same day I received an email from Landys telling me that my parcel had been delivered. When I contacted Landy customer service by email to ask where my package was I did not receive a reply. The product was in a different shape container than advertised. This is a small point, given that the content and amount is the same, but in today's world of internet purchasing and ordering, there is little excuse to not advertise exactly what is being sold. All in all an extremely disappointing online ordering experience. I certainly can't recommend Landys and would hesitate to order from them in future.”

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Posted 9 years ago

Thanks for your feedback. I am sorry to hear about your disappointment and I can empathise. To address your feedback point by point: 1. The item had only recently changed shape and we had been waiting on Clarins to send us a new image! It has since been updated. 2. I am not sure how we sent an email saying the parcel had been delivered. We actually leave all emails regarding the actual delivery of the order to Royal Mail so this is quite curious and something I will have to research. The only emails we ever send concern the actual receipt and dispatch of an order and sometimes we get in touch with customers when we've not seen them for a long time. 3. I have searched our inbox and can't find any emails from you. We respond to all our emails within 24 hours so I am really sorry that somehow your email never arrived on our side. I am sorry to hear that you may not shop with us in the future, but hope I've addressed some of your concerns above. Mitesh

Posted 9 years ago

“Excellent service arrived quickly & kept informed all the way through”

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Posted 9 years ago

“Fast delivery, efficient service, very pleased.”

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Posted 9 years ago

“I found the service from Landys Chemist very good”

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Posted 9 years ago

“Well packaged and delivered safely. I did have to chase my order though, but received a prompt response.”

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Posted 9 years ago

“Quick response and quick delivery of order. No complaints!”

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Posted 9 years ago

Landys Chemist is rated 4.8 based on 3,082 reviews