Landys Chemist Reviews

4.8 Rating 3,024 Reviews

98 %

of reviewers recommend Landys Chemist

4.8

Based on 3,024 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Landys Chemist:

Landys Chemist provides for all your wellness needs. We offer a wide range of products designed to tackle everyday concerns and help you live your best life.

We deliver globally and, as a family business, try to ensure all our customers experience a really high quality service. To assist with that we answer emails 365 days a year and are also available on the phone if you ever need to speak to a real person. Our expert team of wellness specialists are always on hand to provide support and advice on products if needed.

Landys Chemist is a leading UK Pharmacy business. In 2021 and again in 2023 we were awarded the prestigious C&D Indepedant pharmacy of the year award. We are also a sustainability champion; winning the 2022 Pharmacy Business Awards sustainable pharmacy of the year award. We are proud to recycle 95% of our waste and also operate a plastic free operation.

On a local level we are always working hard to support our community. Whether it's our partnership with local foodbanks, our free delivery service for disabled, less mobile and vulnerable patients or our free advice clinics in store, we are always seeking ways to support and help our local community thrive.

You can trust Landys Chemist for all your wellness needs.

Visit Website

Phone:

02084555464

Email:

info@landyschemist.com

Location:

1189-1191 Finchley Road,
1189-1191 Finchley Road
London Borough of Barnet
NW11 0AA

Landys Chemist 5 star review on 26th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor delivery and customer service”

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Posted 5 years ago

“Order placed 18/7/19 ..order received 7/8/19 ???”

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Posted 5 years ago

“I placed the order but it did not arrive. I called and was told it would be reordered. It took a week to arrive.”

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Posted 6 years ago

“Far too long to be delivered”

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Posted 7 years ago

“Order placed the 24th Nov as of the 7th Dec I am still not in receipt of my order. I had to chase where my purchase was rather than being informed of any issue for the delay. I will not be ordering from you again”

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Posted 7 years ago

“Delivery of my on-line order took far too long, and I had to ask where it was. It did eventually arrive.”

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Posted 7 years ago

“Products ordered online were not in stock even although my order was confirmed as having been shipped on the date of ordering. Refunded several days later. Ordered 28th November and refunded on the 2nd December.”

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Posted 7 years ago

“Too slow. Too late”

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Posted 7 years ago

“delivery and confusing info”

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Posted 7 years ago

“Unacceptably long delay in product being despatched/received”

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Posted 8 years ago

“Ordered a perfume as a birthday present on the 7th may which said it would take 1-7 days to arrive however it didn't arrive until 19th may!”

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Posted 8 years ago

“Very poor in terms of delivery which I understand is not completely the fault of Landys but perhaps time to look in to SLA's from Royal Mail! 48h delivery ended up taking 144 hours making the present late for my daughter's birthday. Emailing Landys all week and the response was just 'let's hope it gets here tomorrow'!!”

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Posted 8 years ago

“The products are fine and the price is good but for online purchases the Customer Service is very poor. Only half of my order was delivered and when I contacted the company my emails were ignored. The remainder of my order finally arrived over a week later. I accept that mistakes are occasionally made but I did not feel that my complaint was treated with any real concern. I had hoped that I had found a regular supplier but I won't be back.”

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Posted 8 years ago

“"Free and fast delivery"!! 7 days since ordering and not here yet, Sunday tomorrow, so will be Monday at the earliest. Would rather pay and get actual fast delivery. Won't be using Landys again.”

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Posted 8 years ago

“I ordered vitamins for my son but a week later I had still not received them. I emailed to ask where they were, and was told they were not in stock. I should not have been able to place an order for an out of stock item. I was given a refund and told to order another flavour of the same brand of vitamins, which I did. The following week, I still hadn't received them, so again I had to email to find out where they were. I was told they were ordering more stock and I would receive them later that week. Very poor service, 2 weeks to receive my order. Won't be buying from Landys again.”

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Posted 8 years ago

“Sadly Royal Mail let the order down. It took 8 days for my tablets to arrive despite receiving a message after 3 days saying that Royal Mail would attempt to deliver that day. They did not.”

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Posted 8 years ago

“ordered Diprobase and when it came the central pipe wasn't there and it was hard to squeeze the cream out. i phoned and the girl said it was alright as it was smething to do with the air also the container was cracked at the lid and it wouldn't stay on. i sent an email regarding this.”

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Posted 8 years ago

“I had to chase my order up which I needed for my holiday found out it hadn't even been despatched. Received it when I returned from my vacation I was very disappointed.”

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Posted 8 years ago

“The brush was poorly packaged, the corrugated cardboard was much smaller than the brush box it was supposed to cover/protect, this resulted on the box for the brush being crushed on both ends. Fortunately the brush itself was undamaged - but as this was for a present it wasn't the nicest presentation.”

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Posted 8 years ago

“i waited two weeks for a delivery”

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Posted 8 years ago

Landys Chemist is rated 4.8 based on 3,024 reviews