Zero customer interaction. I received an email from Royal Mail telling me that they had been unable to deliver my parcel, however on the same day I received an email from Landys telling me that my parcel had been delivered. When I contacted Landy customer service by email to ask where my package was I did not receive a reply. The product was in a different shape container than advertised. This is a small point, given that the content and amount is the same, but in today's world of internet purchasing and ordering, there is little excuse to not advertise exactly what is being sold. All in all an extremely disappointing online ordering experience. I certainly can't recommend Landys and would hesitate to order from them in future.